MacPaw Reviews Read Customer Service Reviews of www

MacPaw Reviews Read Customer Service Reviews of www 5 of 112

macpaw customer service

The easiest way to start it by using Launchpad. It is safe to download CleanMyMac from the MacPaw web site. I wrote a whole article on how I tested the app for malware. But the thing is, I hate when people throw opinions about

something without proof. The only evidence I recognized when it comes to the

software is testing. I am a software engineer, after all, and I know how to


I wish I had CleanMyMac then so I could clear it under 1 second. I don’t keep sync photos to my Macs, so I can’t comment on

the usefulness of Photo Junk option. I found the iTunes section quite useful. If you back up your

iPhone on your Mac (like I do), you can see a lit of backups here and delete

old snapshots in order to save space. However, be careful not to delete the

latest backups – you never know when you may need them.

macpaw customer service

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews. I am a long-time user of CleanMy Mac, and recently, an issue developed. I contacted Customer Support, and the representative was extremely attentive to the issue and provided timely support, which eventually corrected the issue. One of the things I use to judge how good the company is, by observing how they process refunds. If you like to keep your Mac clean and tidy, but don’t know

about macOS internals, then CleanMyMac is a tool.

Great Service, Quick Response

I had bought a new Mac and was unaware of the subscription I had because it was on my old Mac. I contacted support to cancel my subscription. They were helpful throughout the process and even refunded me because my cancellation was within their allowed window.

In my experience of owning Clean My Mac for many years, whenever there’s an issue, you get a helpful response no later than 48 hours and usually within 24. And, Clean My Mac has kept my ancient macs running well beyond their lifespan. I wanted to upgrade CLEANMYMACX and add my husband’s computer to the mix.



Posted: Tue, 05 Mar 2024 08:00:00 GMT [source]

The follow-up to the initial unrelated mail was good. Then we mutually confirmed the possible checks (and Google/Apple security settings?) to “resolve” the problem. TheMacPaw help rep’s sincere efforts were appreciated. Bought a new Macbook Pro and wanted to know how to transfer CleanmyMac from a 2015 Macbook 12 inch to the new 2023 laptop. Started a chat with Julie (I hope I remembered her name correctly. ) she gave me the answer right away. Welcome to the MacPaw Subscription Manager.

But, in case you start seeing a spinning rainbow wheel, you can use CleanMyMac to quit bad apps (or use Command+Option+Esc). And you can also stop spinning wheel whithout loosing any work. I installed CleanMyMac on multiple Macs and found out that

apps for Catalina and Mojave are slightly different.

Clean My Mac Issue Experienced. FIXED

Great client service; fast response, great knowledge and very helpful. Fantastic products and the support to back them. It goes against our guidelines to offer incentives for reviews. We also ensure all reviews are published without moderation. I am writing to express my sincere appreciation for your assistance in resolving the complex adware issues on my MacPro. I am confident that I can rely on your continued support in the future.Thank you again for your outstanding service.

I experienced a double charge and they promptly removed one of the charges. I have used Clean My Mac X for a number of years on multiple Macs. It does an excellent job of keeping my machines OS working in top condition.

macpaw customer service

I was having a persistent problem with CleanMyMac crashing in the background overnight. MacPaw had seen this before, but with only a few customers, and they were trying to figure out the cause. The support team was responsive and helpful – they started by providing a number of potential solutions to try.

After purchasing CleanMyMac X

You can chat with an MacPaw agent on their live chat support page. Seriously, their targeted ad spoke directly to me. Im a MacBook guy and my laptops been running painfully slow.

Recently I was invited to join MacPaw affiliate program because in one my posts I mentioned CleanMyMac X as a tool that can be used to free up a disk. Like many of you, I’ve seen people mentioning the tool on many forums. Reviews ranged highly negative to super positive. If you are ready to go from trial to paid version, you can

do it either online or from the app (it still opens a browser). On MacPaw web

site, provide credit card or PayPal information and get the license code. This is the first time I hear from the company to

disable one of their services, so my computer runs faster.

You supposed to start scan here, but here is the problem. I will go over all the features and give you my opinion. In

my opinion, this part of the article is by far the most important. I’d even

suggest bookmarking the post, so you can come back if you have any questions on

how to use the app.

macpaw customer service

Their persistence, and unwillingness to “walk away” from the problem like most software companies, is really distinctive. I downloaded the software as I was having issues with RAM storage on my Mac. You can foun additiona information about ai customer service and artificial intelligence and NLP. I contacted customer services to request a refund, as per their 30-day back guarantee and was ignored. Contacted several more times and never received any contact back. It is a complete waste of money and non-existent customer service. Please reach out to our support team, and we’ll ensure that your concerns are addressed promptly.

I wouldn’t, simply because I don’t have reliable statistics on Malware Removal’s effectiveness. Malware Removal option is new in CleanMyMac, and other antivirus solutions have decades of experience in this field. It depends on how much space do you have. If you low on

storage, then empty trash every month or so. Run Scan and then click on Review Details.

Wrote an email and was referred to the chatbot who was helpful. We’re really pleased with the product. Running scans for malware, cleaning old files, etc is super easy. It’s worth the $ and the peace of mind.

Have been a MacPaw customer for many years. CleanMyMac is my main go to utility for my Macs. Besides the excellent software, MacPaws’ support is truly excellent. They are not staffed by lower level administrative types. My experience with their support team has always been being connected with actual technical people, be it engineers or the like. I always get a logical, efficient, and technically based answer.

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There were peeps that assisted on my case but for privacy i wont mention names. They assisted me, gave me “how to” examples of what they needed out of me and turns out it was a buggy Mac App Store issue. Then I used the program for two weeks to make sure that I see any problems people reporting while using the app. I didn’t want to be like other reviewers, who just installed the software, played for an hour, made a YouTube video, and forget about it. I explained the reasons for return, and within 3 hours I received the confirmation that they processed the refund and within 6 hours I’ve got my money back in my account. While CleanMyMac is packed with features, many of them can be done manually if you know how to.

I saw their ad and tried their service. I was blown away at how FAST it sped up my laptop. I was banging my head against the wall and MacPaw has completely cured all of the frustration from my MacBook. Go on reading this article if you own a license activation number. Otherwise, switch to this page to learn more about MacPaw Account.

Their customer support is first-rate. I bought a new laptop and could not get MacPaw to work on it. I knew I had a paid subscription but could not figure it out.

  • If you are getting too many pop-ups from

    CleanMyMac, this is the area to turn them off.

  • Fantastic programming and IT on the fly.
  • The customer service reps at MacPaw were persistent in helping me with my problem.
  • Now, when we have done with the technical review, let’s talk


  • I can also find the large files myself.

Took a yearly subscription without any notification. Then they told me that they had refunded, and I had to keep sending proof that the PayPal payment had not been refunded. Exceptional Customer Support Service.

Ran the program, it solved the challenge right away. Fantastic programming and IT on the fly. MacPaw customer service is excellent. They came back to me and checked on their side if their annual order went off three times – as it looked like on my side. They confirmed that it only went off once. Thank you MacPaw really appreciate your effort.

While I can do a decent painting job, it takes me 3-4 times more time to do the same thing as to someone who does it for a living. And since I can only work on remodeling in the evenings, it may take me two weeks to do what the full-time painter does in 8 hours. Now, when we have done with the technical review, let’s talk

money. I had some questions about the functionality, and the CS rep

was able to explain everything in plain English without technical jargon.

In the end, these did not resolve the problem. But they and the tech team stayed with the issue, finally suggesting a hypothesis relating to their transition to a new customer portal. They set up an account for me on that new portal, transferring over the time remaining on my subscription, closed my old account, and had me relink my license info to the new portal.

Entered my licence number and bingo, I was able to clean my MacBook Air removing 21 Gb of junk. Very supportive, efficient team, really a pleasure to deal with. Quick, “on point” service, focused on solving the issue. Nobody wasted my time and real person contact feels awesome nowadays with robots taking over the customer service space.

The MacPaw team is very responsive

Here you can find out the status of your subscription, update payment method, or cancel your subscription.

macpaw customer service

But what about the files created in other folders? Unfortunately, they stay on your Mac forever. Chat PG They used to be useful with old macOS versions, but they are not needed anymore.

From here, you

can drill down to mailboxes (if you have multiple), and then to individual

attachment files. Sort by size, so the biggest ones appear at the top. If you

want to see the attachment, you can right-click (Control+Click) on the item and

either reveal in Finder or do a Quick Look (preferred). MacOS is supposed to rotate them periodically. Once in a

while, you may want to purge them.

Faizan was great during the entire process. I had difficulty running a scan after updating my computer. I contacted MacPaw Customer Support and got immediate attention. They walked me through the process of trying to determine the problem and a fix was eventually found. They stayed with me all the time, over three days, until the solution was found. THIS is the very definition of great support!

You just have to know how to

use it, and I hope I was able to give some high-level overview. When I called, I expected to waste at least 5 minutes

navigating the menu in order to get to the customer representative. I was immediately connected with a support person. Finally, last and definitely not least is a large files

section. I think this option should go first because this will give the biggest

bang for the buck when you need more space on the disk.

CleanMyMac X is a Mac optimization software that helps to free up storage space and improve performance by scanning for and removing junk files and system clutter. It comes with x+ features, mostly related to cleaning disk and memory, but also quite useful diagnostics features. We’re sorry to hear about your experience, but we must clarify that the information provided is inaccurate. Please feel free to reach out to us directly, and we’ll do our best to assist you. As someone not adept with technology, I acknowledge my errors with computer software. ?MacPaw Support swiftly guided me to resolve this, and I am immensely grateful for their consistent assistance and superior product quality.


I think is a good thing since most CleanMyMac users are non-technical people. In the Menu tab under Health and Monitoring, set the notifications

such as hung applications or low RAM. If you are getting too many pop-ups from

CleanMyMac, this is the area to turn them off. Alternatively, you can right-click on the large file, reveal

in Finder and delete from there. Extensions, as the name suggests, allows managing Safari

extensions and a number of other network plug-ins. I understand what to do with

Safari extensions, but I am not sure about other options.

I thought it would be way harder than it was to get to a solution, but they did and with courtesy and professionalism. Suggested companies are based on people’s browsing tendencies. Had a problem with the software most likely caused by myself, I contacted MacPaw support. They were more than helpful and I received great support. Great communication, Very fast follow up.

macpaw customer service

This is the main part of CleanMyMac X. It’s bread and butter, so to speak. From here, you can reclaim the most disk space, and that’s probably the main reason why you are reading this review. Cleanmymac app has a lot of features (15 main, and hundreds

of macpaw customer service sub-features). With all this power at your fingertips, it’s important to

know which functions to use and which ones to avoid. If you wonder where CleanMyMac is located on your Mac, it’s in the Applications folder if you followed install directions.